The suggested method to begin
Navigate to Shipments on the left-hand toolbar
Locate your BOL
Enter into the Shipment Details Page
Once you are there, you can select the ‘Start a Claim’ button
Or
Navigate to the Claims Portal on the left-hand toolbar
Select the ‘New Claim’ button first
Search/enter your BOL to begin the claim process
Enter the Shipment Details:
The details of your shipment will be automatically pulled into the claim portal. You will be required to address/input the information related to the Damage or Loss. Some fields are free form, and others offer drop-down selections which may prompt additional questions.
Documentation:
To enable claims to be dealt with promptly, the customer is required to upload/submit the following supporting documentation where necessary:
Commercial invoice/ Bill of sale
Original bill of lading and/or consignment note and/or other documentation evidencing the contract of carriage
Delivery receipts
Police report, if applicable
Fire report, if applicable
Photos with the ability to upload multiple
If you do not have all the required items at the time of submission, you can save your claim as a Draft. You can return later to upload missing items, i.e, photos, freight invoice. If you have a lost shipment, of course you would not have Proof of Delivery. Please just upload a document stating that the shipment was lost.
You can view and confirm your uploaded documents for accuracy. You can view, delete, and re-upload prior to submission or in a draft status only. Once your claim has been submitted, edits are no longer permitted. Any corrections will need to be made directly with your assigned contact.
Shipper Claims Contact:
Use the pencil icon to update and enter your correct contact information for the Carrier to work with. Please make sure that the email is correct. The communication on the claim is directly to the contact email or phone.
This function will auto-save the last record.
Create Claim:
Once all fields are complete, you will be able to create your claim. This only saves the record. Next, you will email the claim directly to your carrier and your status will reflect submitted. Please note: That submission of a claim directly to a carrier is not by an API connection and therefore receipt is not guaranteed. If you attempt to submit/email the claim and do not receive a timely response from your carrier, it is best to reach out and or submit the claim through any of the carriers directly.
"Concealed Damage" claims should be made directly with your carrier first (not in MyCarrierTMS) and then entered in the portal to prevent any delays with processing.
Status updates: You will be able to return to your claim and update the status from submitted to under review, to paid, denied, or cancelled. You will also have the ability to enter any payment amount received. There is also a field to enter any notes that may assist you in this process.
Please feel free to reach out to MyCarrier, at [email protected] if you have any questions.