📥 How do my Invoices get into the Hub?
Manual Upload: You can import invoices in bulk directly to the platform.
EDI Integration (YourEDI): Invoices can be automatically imported from connected carriers via EDI, requiring no manual input.
Email: You or your carriers can email invoices utilizing the Email Key within your Company Settings.
🔍 What types of invoices can I view in the hub?
You can see all carrier invoices that have been uploaded or imported - including pending, approved, disputed, and paid invoices. It’s like a command center for your freight finances.
🔁 Can I reconcile invoices in the hub?
Yes. Invoice Hub allows you to compare invoice charges against the original shipment data. If there are discrepancies, you can flag and dispute the invoice directly within the platform.
💸 Can I pay my invoices through Invoice Hub?
Yes, you can pay invoices directly through the hub. Available payment options will be shown within the invoice details view.
🔐 Is my invoice data secure?
Yes. MyCarrier prioritizes data security and uses industry-standard encryption to ensure your invoice and payment information is protected.
⚖️ What if an invoice doesn’t match my shipment info?
You can initiate a dispute directly in the Invoice Hub. Simply submit a dispute within the invoice details, provide a note or explanation, and the carrier will be notified to review and respond once clicking 'Email Dispute'.
📆 Can I set up invoice reminders or notifications?
Yes. Invoice Hub includes notification features withing your Company Settings to alert you of new invoices and re-bills, ensuring you never miss a critical action.
🤝 Who should use My Invoice Hub?
This tool is ideal for:
Shippers managing multiple carrier relationships
Accounting or AP teams handling freight payments
Freight auditors verifying invoice accuracy
It’s designed to teams that need full visibility and control over their shipping and invoice processes.
📥 Why does the MyCarrier generated invoice not include pallet count and dims?
Unfortunately, not every carrier provides this information via EDI. We are looking to make improvements on this in the future!