On your Invoice Table, look for rows where the amount differs by more than your Auto-Approve threshold. That’s your cue-click into that invoice to dive into the details.
2. On the right side of the page, click Add New within the Disputes section.
Pro Tip - Our AI-powered Freight Assist will help explain why there's a difference.
3. Pick Your Reason & Enter the Amount
Choose a Reason for Dispute from the dropdown (or scroll to Other).
Enter the Amount you’re disputing.
Add any Dispute Notes if they help - but note: that’s optional.
4. You can upload files like weight certificates, proof of delivery, or anything else that backs your claim. These documents get sent to the carrier along with the dispute.
5. Hit “Email Dispute”
Click Email Dispute to kick things off. A popup appears where:
Your shipper email is prefilled.
The carrier email should auto-populate-if it doesn’t (some carriers skip giving us one), just plug in your Carrier Rep’s email.
Once everything’s ready, send it. You’re done. The carrier will get all the dispute details right away.
You're all set! An email with the details of this Dispute will be sent to your carrier immediately.