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Email Parsing Setup Per Carrier

Paperless Invoice Processing Documentation for Invoice Hub Essential Customers

Written by Ireland Dunham
Updated this week

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For Estes, submit the required information on this online form: https://www.estes-express.com/resources/paperless

For Old Dominion Freight Lines, submit the following information to: https://www.odfl.com/us/en/contact.html?category=billing%20%26%20invoices

Please provide the following information:

-Company name and address

-Account number / current pro number

-Contact name

-Contact phone number

-Email address where invoices are to be sent

For Averitt, request to receive invoices via email from Averitt by emailing the following information:

-Account number #

-customer name

-Business address

Send to our Invoicing Support Team ([email protected]) along with the MyCarrier email address for the invoice.

There could be limitations depending on additional invoicing requirements that has been established, but our Invoicing Team can review the request and provide feedback if there is an issue. 

Email AAA Cooper the following information:

Email the completed form to: [email protected]

For XPO, EIP is the transmission of customer-specific invoicing data in CSV, PDF or XML format, which is collected in an email and transmitted to the customer on a daily or weekly basis.

How does EIP help you?

Electronic invoicing allows you to quickly receive accurate billing information. For your convenience, we offer you the option to have invoices emailed directly to your inbox in PDF format.

How do you use EIP?

Click here to begin the sign-up process. If you're not sure of the exact technical details, don't worry — the sign-up form has a place to fill in the name of a technical contact from your company. We'll get in touch and set up your invoicing to your specifications. If you need to make changes later, it's easy to do that. You can use this form to set up a basic process, even on a location-by-location or billing-type basis. You can select from these options when determining how you would like your invoices handled:

-By invoice type — original or corrected

-By payment type — prepaid or collect

-By electronic delivery, e-notification or a combination of both

Email any questions to: [email protected]

For Southeastern Freight Lines, you will receive your invoices via email on a daily basis. Please use this link (invoice example) to view the invoice format that will be automatically delivered to your email address each day. Using a PDF Reader (download for FREE), you can review and print a copy of the invoice for processing through your payables department.

Fill out the required information here: Southeastern Freight Lines | Internet Invoicing

For Saia, the following information is directly from Saia’s website. Please read the entire document. Important qualifiers per Saia’s documentation.

The Username is linked to the customer account number(s) with the following  

restrictions/rules:  

-Multiple usernames are allowed per account number.  

-Username is limited to one email address. If multiple email addresses are requested, additional usernames must be added per email address requested.  

-Email addresses cannot be duplicated in various usernames.  

-Saia personnel does not have access to change secure online accounts.

To access online services, go to www.saia.com and select Log In. 

Select My Dashboard  

Select Financials  

E-Billing will populate with the current registration email address or blank if not  

previously set up.  

If the Email Address needs to be added or changed, overwrite and submit.  

-Please check the email for a verification email as it must go through a verification process before new entry or change can occur. The email will be from [email protected] with a subject line Saia | E-Billing Email VerificationStatement # 1234567 from Saia Motor Freight, LLC. Follow the email prompts with the security code.  

-To enable Email Invoicing, select the box next to each account # and Submit.  

-To disable Email Invoicing, unselect the boxes and Submit.

To ensure proper delivery of invoices via email, please contact your IT department to   validate the following settings:  

-Whitelist/allow all emails from [email protected] from all spam/quarantine settings.  

-Check the e-mail header information with the spam/bulk level and update spam filtering policy to allow e-mails  

-Allow emails size up to 10 MB  

-For more details please see full threshold adjustments on the E-billing page    


For Daylight, Request to receive invoices via email from Daylight by submitting the following information to: eBilling Request.

Request to receive invoices via email from Dayton Freight by submitting the following information to: Dayton Freight – Go Paperless with Dayton Freight!

Request to receive invoices via email from ABF by submitting the following information

-Customer name

-Account number

For FedEx, If customers would like to have invoices sent to them electronically via email or to pay online, they would login to FedEx Freight Billing Online, which is run and supported by BillTrust.  

To access this tool, they can log into FedEx | System Down , then click Support, Billing & Invoicing, then scroll down and click LOG IN under the Semi truck icon.  

This image was designed to educate our sales team, so please forgive the oversimplification.  

There is an alternate path to parcel invoices that will not display LTL Freight invoices and many of them didn’t realize only one of the ways to “billing online” gave an option to see the freight side.  

If they told the customer the other path, they’d never find freight invoices, and it would have caused issues.

They will need a valid FedEx | System Down  login and an invoice that is less than six months old to complete the signup.  

-If the company uses a Shipping Administrator for FedEx | System Down, or if they are not the primary user on the account, they may need to have someone let into FedEx | System Down  to do this.  

-Tech support can help with that process if needed 877-339-2774.  

You will probably just want to tell them to contact tech support if they need a login and leave it there.  That all gets pretty complicated and its likely to change in the next 3-4 months anyway.

Once they have a working login and an invoice, if they need help with FedEx Freight Billing Online (FFBO) sign up, they can call 866-393-4585 (FedEx Freight Customer Support) or email [email protected].  

Once they are signed up, the support team would help them Add accounts under Settings, Account Management.  

They can then turn the PDF with email on or off under Settings, Notification Settings, as shown below.  

Those notifications will go to whatever email address they use to sign up for the FFBO portal.  

If that needs to be a distribution list, they’ll need that distribution list to have a login for FedEx | System Down .  

-That’s generally discouraged as a security risk, (one login per person is preferred for maximum account safety, since it can be turned off if that person leaves, without breaking anyone else’s access.

-If they wanted to be more ‘best practice’ compliant, they’d set up a login for each user that needs to see them, each of those users would go through the setup of the FFBO portal separately, and then, if that person leaves the company, the Ship Administrator would just disable that person’s login.

Request to receive invoices via email from Ward Transport by sending your account information and email address to: [email protected]

You must have an online account registered on www.wardtlc.com.

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