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Integration Error - User Not Eligible Contract Rates

Madison Russell avatar
Written by Madison Russell
Updated over a year ago

Error Message - [9369055]: User is not eligible for contract rates.

Possible Solution

Validate your Account/Access Key information by following the Tforce instructions then update as needed.

If the credentials are correct after verifying, try to run a quote on UPS's website.

If the quote is successful on Carrier's website, please escalate to support!

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