Open Chrome and go to the page where the issue is occurring.
Look for the vertical ellipsis button on the top left side of the toolbar and select More Tools > Developer Tools.
On the upper right of the Developer tools menu, click the settings icon .
Under the Console section, click the following check boxes:
To close the page, click the X icon at the upper right corner.
On the Console tab, to the right of the Filter field, click the Log level list and select any filter level that is not already selected. When you select all the levels, the log level selection reads All levels.
Log XMLHttpRequests
Show Timestamps
Preserve log upon navigation
To clear the console, click the clear icon, circle with a line through it, shown below:
Next select the Network tab.
Look for a round record button in the upper left corner of the tab, and make sure it is red. if it is grey, click the button once to start recording.
Check the box Preserve Log.
Click the clear button (shown above) to clear any existing logs from the network tab.
Reproduce the issue while the network and console requests are recorded.
From the network tab, click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
After you download the HAR File, return to the console tab.
Right-click and save the log file.
Upload the HAR and Log file to your ticket with Customer Support for further investigation.
Step by Step Guide for saving your console logs and network activity logs for further investigation by our development team
Written by Skyler Low
Updated over a year ago