Q: Do I need "All Risk" Insurance?
The answer is 'Yes' if the following applies:
You want to better protect against loss.
You want to expand coverage to cover commonly excluded commodities, like alcoholic beverages, frozen and chilled produce, over-the-counter pharmaceuticals, and fireworks.
You want to have something that acts like spike/gap insurance, increasing limits—and in real-time.
You want to be paid for the full invoice value of your load, if you want the certificate holder in a “First Party Position” during the claims process, and if you want to protect against many threats not covered by carrier liability policies (too common to list here).
Q: Does your policy cover Acts of God?
Yes.
Q: Does your policy cover unattended vehicles?
Yes.
Q: Does your policy cover loading and unloading?
Yes.
Q: Does your policy cover employee theft fraudulent pick up, and theft following the use of force or violence?
Yes.
Q: Does your policy cover General Average?
Yes.
Q: Does your policy cover riots, strikes, and civil unrest?
Yes
Q: Where am I covered geographically with this policy?
Our policy covers U.S freight shipped domestically and internationally.
Q: How long has Loadsure been around?
Loadsure was established in 2018 by a number of industry experts in both the North American transportation and insurance markets.
Q: What is Loadsure’s financial rating?
Loadsure only uses “A” rated security to ensure a world-class insurance product. Loadsure is an approved Lloyd’s of London Coverholder, which is currently underwritten by various syndicates at Lloyd’s. Lloyd’s of London is the world’s largest specialist insurance market with its origin dating back more than 330 years.
Q: Are you licensed to sell insurance?
Loadsure is a product which is offered and sold by Ursus Insurance Services, a producer entity licensed in all 50 states. Loadsure is also authorized and regulated by the FCA.
Q: How do I submit a claim?
We make the claims process simple and straightforward so you can be compensated for your loss without delay. In the unfortunate event of loss or damage to your goods which may involve a claim under this contract, immediate notice of such loss or damage should be provided to Loadsure as soon as possible so that we can act to assist you straight away
A new claim can be reported by any of the following options:
Start your claim directly in the MyCarrierTMS shipment details page.
Access the claim portal in the left-hand tool bar of MyCarrierTMS, start new claim and then enter the associated BOL number to begin.
Access Loadsure direct portal from the live link on page three of your certificate of insurance. There are security features that will require an active users email in-order to file the claim.
Documentation: To enable claims to be dealt with promptly, you or your agents are required to complete our electronic First Notice of Loss (EFNOL) form as per the above instruction, including submitting the following supporting documentation where necessary:
Commercial invoice
Freight invoice
Packing list, if applicable
Original bill of lading and/or consignment note and/or other documentation evidencing the contract of carriage
Delivery Receipts
Police Report, if applicable
Fire Report, if applicable
Photographic evidence of your loss
Q: What commodities are the excluded under the Loadsure policy?
The following cargo interests are excluded under this contract and will not be covered:
Excluding all other classes of business plus the following cargo interests and as per Loadsure Insurance Terms and Conditions Wording
Cash & Financial Instruments: Documents, negotiable documents or instruments, monies of every description, securities, bonds, bullion, stamps, credit and debit cards including telephone calling cards.
Pharmaceuticals: (other than FDA approved ‘over-the-counter’ pharmaceuticals which are not excluded), Nutraceuticals (other than FDA approved over the counter nutraceuticals which are not excluded) Narcotics/narcotic based substances including but not limited to Marijuana, CBD, THC.
Luxury Goods: Furs, precious stones, jewelry, high-value watches, perfumes, antiques and art, tobacco or tobacco products.
Tech Goods: mobile telephones, mobile telephones components.
Live animals /plants: Living creatures and life forms of any type (other than live plants and flowers which are not excluded).
Other: Satellites, nuclear fuel, explosives, firearms, ammunition, Used Household Goods and Personal Effects (other than vehicles and vessels).
Q: What perils are excluded under the Loadsure Policy?
Our policy excludes loss or damage, or expense caused by or resulting from:
• Ordinary leakage, ordinary loss in weight or volume of the Subject Matter Insured
• Ordinary wear and tear of the Subject Matter Insured
• Inherent vice or the nature of the Subject Matter Insured
• Contamination of the Subject Matter Insured unless as a direct result of a peril insured against
• Delay