The suggested method to begin
Navigate to Shipments on the left-hand toolbar
Locate your BOL
Enter into the Shipment Details Page
Once you are there you can select the ‘Start a Claim’ button
or
Navigate to the Claims Portal on the left-hand toolbar
Select the ‘New Claim’ button first
Search/enter your BOL to begin the claim process
Alternatively, you can select the ‘Start a Claim’ button directly on the third page of your PDF Certificate of Insurance. **
**Note, this option will take you directly to the Loadsure website and your claim will not be available in the MyCarrier application if filed directly with Loadsure.
Shipment Details:
The details of your shipment will be automatically pulled into the claim portal. You will be required to address/input the information related to the Damage or Loss. Some fields are free form, and others offer drop down selections which may prompt additional questions.
You will be required to uploadr a document into each field for documentation.
Documentation:
To enable claims to be dealt with promptly, the customer is required to upload/submit the following supporting documentation where necessary:
Commercial invoice
Packing list, if applicable
Original bill of lading and/or consignment note and/or other documentation evidencing the contract of carriage
Delivery receipts
Police report, if applicable
Fire report, if applicable
Photos with the ability to upload multiple
If you do not have all the required items at the time of submission you can save your claim as a Draft and return later to upload, such as the instance of Freight Invoice. If you have a lost shipment, of course you would not have Proof of Delivery. Please just upload a document stating that the shipment was lost.
You have the ability to view and confirm your uploaded documents. You can view, delete and re-upload prior to submission or in a draft status only. Once your claim has been submitted do still have the ability to view your uploaded items.
Shipper Claims Contact:
This is the last item to be completed prior to being able to submit your claim to Loadsure. Please make sure that the email is correct as this is the email that Loadsure will provide any and all feedback while processing your claim.
The communication on the claim is direct to contact. This function will auto save the last record.
Create Claim:
Once all fields are complete you will be able to Create Claim. You will receive an immediate confirmation of the claim submission. Once an agent is assigned, they will reach out to your contact for any additional information or to offer payment.
You will have the ability to add notes should you come back to the claim, a field that is open for you to use as you wish.
Additional Info:
Q: How long does it take to receive a settlement of a claim?
The vast majority of claims will be settled and paid within days, but as we all know, some claims can be complex and require further investigation. In these difficult cases, the final settlement may be slightly longer to enable Loadsure’s claims agent to fully assess and reconcile the claims payment.
Q: How will the user get paid for a claim?
Claim settlements will be processed by Loadsure. Payments can be received either through ACH (with a $75.00 transaction fee) or Electronic Check through their instant payment system.
Please feel free to reach out to MyCarrier, at [email protected] if you have any questions.