The suggested method to begin
Navigate to Shipments on the left-hand toolbar
Locate your BOL
Enter into the Shipment Details Page
Once you are there, you can select the ‘Start a Claim’ button
Or
Navigate to the Claims Portal on the left-hand toolbar
Select the ‘New Claim’ button first
Search/enter your BOL to begin the claim process
Alternatively, you can select the ‘Start a Claim’ button directly on the third page of your PDF Certificate of Insurance. **
**Note: this option will take you directly to the Loadsure website, and your claim will not be available in the MyCarrier application if filed directly with Loadsure.
Enter the Shipment Details:
The details of your shipment will be automatically pulled into the claim portal. You will be required to address/input the information related to the Damage or Loss. Some fields are free form, and others offer drop down selections, which may prompt additional questions.
Documentation:
To enable claims to be dealt with promptly, the customer is required to upload/submit the following supporting documentation where necessary:
Commercial invoice/ Bill of sale
Original bill of lading and/or consignment note and/or other documentation evidencing the contract of carriage
Delivery receipts
Police report, if applicable
Fire report, if applicable
Photos with the ability to upload multiple
If you do not have all the required items at the time of submission, you can save your claim as a Draft. You can return later to upload missing items, i.e, photos, freight invoice. If you have a lost shipment, of course you would not have Proof of Delivery. Please just upload a document stating that the shipment was lost.
You have the ability to view and confirm your uploaded documents. You can view, delete, and re-upload prior to submission or in a draft status only. Once your claim has been submitted, edits are no longer permitted. Any corrections should be made with the assigned agent once you have made contact.
Shipper Claims Contact:
Use the pencil icon to update and enter your correct contact information for Loadsure to work with. Please make sure that the email is correct as this is the email that Loadsure will provide any and all feedback while processing your claim.
This function will auto save the last record.
Submit Claim:
Once all items are uploaded and addressed, the blue icon is available for you to submit your claim directly to Loadsure!
You should recieve a confirmation email immediately, and once a claim agent has reviewed the items provided, they will reach out directly with either additional questions or instructions.
Loadsure Additional Info:
Q: How long does it take to receive a settlement of a claim?
The vast majority of claims will be settled and paid to you within 7 -10 days, but as we all know, some claims can be complex and require further investigation. In these difficult cases, final settlement may be slightly longer to enable our claims agent to fully assess and reconcile your claims payment.
Q: How will the user get paid for a claim?
Claim settlements will be processed by Loadsure. Payments can be received either through ACH (with a $75.00 transaction fee) or Electronic Check through their instant payment system.
Please feel free to reach out to MyCarrier, at [email protected] if you have any questions.